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FAQ

Answers to agents' most common questions about Rayse: Rae, reports, the client experience, the Toolkit, and how to get started.

Written by Yvonne Thomas

1. Why should I use Rayse?

Rayse was created with you, the agent, in mind. Agents are the industry’s backbone, bringing expertise, trust, and service to every transaction. Rayse empowers you to showcase your value openly, translating your hard work into a powerful story of dedication and results. With Rayse, your expertise and commitment are visible to clients at every step, creating a lasting impression that goes beyond just closing a sale.

2. Does Rayse offer automation?

Yes, and it comes with a partner. Rae, your built-in assistant, works alongside you on every screen and in the mobile app. Each morning, My plan helps you choose what matters most. Throughout the day, Rae spots your calendar events and stops and offers to log them, and each evening a quick recap captures the rest. You stay in control of every entry, so your work is documented without the extra admin.

3. What client-ready materials does Rayse provide?

The Rayse Toolkit gives you around 19 ready-to-use, client-facing assets organized into the Promise Kit, Pride Kit, and Practice Kit, from consultation decks and sample reports to pledges, referral cards, and year-in-review pieces. Edit the copy, print or export, and walk into every appointment with a polished, professional presentation of your value.

4. What will my clients experience in Rayse?

For buyers: HomeSpace is a shared workspace for the homes they’re considering. They react to new homes, rate each one with an overall feeling and a detailed scorecard, and compare their shortlist against the priorities that matter most to them. Couples can even see each other’s scores side by side.

For sellers: Sellers see what matters most to them: how their listing is showing up, the activity it’s generating, and the work you’re putting in behind the scenes, all captured in their progress report. For every client, the Your agent tab keeps your contact info, bio, licenses, and reviews close at hand.

Getting in: No download required. Send your client an invite by text message or email, and it opens right in their browser. From the client web app, they have the option to download the Rayse mobile app to view their portal on the go.

Download a copy of the FAQ here.

5. What are Rayse Reports, and why are they important?

With one click, Generate report creates a client-ready summary of your work: highlights, hours, milestones, homes, and offers. Mid-journey, it reads as a progress report, “The story so far.” At closing, it becomes a full retrospective of the time, effort, and expertise you invested. Print or share it with your client to show the value you bring and set yourself apart.

6. Who is Rae?

Rae is your built-in AI assistant, available on every screen and in the mobile app. Just talk or type. Rae can log an activity, add a contact, start a journey, invite a client, add a property, record an offer, create or assign to-dos, add calendar events, and confirm milestones, all with your journey already in context. You always have the final say.

7. Can Rae help me stay on top of my day?

Yes. My plan is where your day starts. Each morning, choose which calendar events to track and which to-dos you’re tackling, and wrap up yesterday’s leftovers. During the day, Rae nudges you when you have a gap, and a quick end-of-day recap captures what you did. Forgot something? Just tell Rae what you did.

8. Can I use Rayse on my phone?

Yes. The Rayse mobile app for iOS and Android lets you run your business from anywhere, with Rae front and center. Add contacts, properties, and journeys, stay on top of your plan and to-dos, and get push notifications on the go. Location tracking even turns the stops you make into activity you can log with a tap. Look for the download links in your Rayse dashboard to go straight to the App Store or Google Play.

9. Does Rayse connect to my calendar?

Yes. Connect your Google or Microsoft 365 calendar and your appointments flow right into Rayse. Log any event as work in one tap, attach it to a client and journey, or ignore it. You decide what counts, every time.

10. How do I keep track of offers?

The Offers tab tracks offers made and received, including every counter. Buy-side journeys show estimated Cash to close and Monthly all-in; sell-side journeys show Net to seller. Figures are calculated from the numbers you enter, so you can walk clients through their options with confidence.

11. What is Utility Connect?

Utility Connect is a free concierge service that helps your clients set up utilities and home services, like electricity, internet, cable, security, and mail forwarding, with one call. Turn it on or off for your whole account, or select it journey by journey as a benefit for individual clients. Your clients get a smoother move, and you receive a customer referral incentive.

12. Can I market my listings through Rayse?

Yes, with the Property Boost integration. Launch targeted Facebook and social ad campaigns that put your listing in front of local buyers, then showcase the results to your sellers, including listing visits and social shares. Property Boost is optional, and a fee applies to each marketing campaign you select.

13. How does Rayse foster a sense of transparency for home buyers and sellers?

Rayse turns your behind-the-scenes effort into something clients can see. As you work, Rae helps you capture every showing, call, and task, and your progress report lets you share that story at any point in the journey. Meanwhile, HomeSpace keeps you and your clients working from the same shortlist, so every conversation starts from what they actually think.


14. Can Rayse help me build my brand and set myself apart from competitors?

Yes. Your logo, brand colors, headshot, bio, licenses, and reviews appear throughout your clients’ Rayse experience, including their Your agent tab. Pair that with the Toolkit’s client-facing materials and your Rayse Reports, and you’re established as an agent in step with what today’s clients expect: clear, reliable, and transparent representation. We’re so confident your clients will love working with you that we added a Share button to your profile in their client portal, turning happy clients into walking billboards for you and your services.

15. Does Rayse offer team-friendly features?

Absolutely. Invite a co-agent onto any journey, and every activity and milestone is credited by name, so shared work stays clear. Assign to-dos to a teammate, even by voice with Rae, and transfer ownership of a journey when needed. Journey sharing is included as standard, with no premium tier required.

16. What does it cost?

Thanks to this partnership, MLS/Association Membership members now have access to Rayse. That means you now have a powerful, easy-to-use tool to: track your work in real time, provide a transparent client experience, stand out in a competitive market, and reinforce your value in every transaction.

17. How do I get started?

1. Visit Rayse in your MLS Dashboard.

2. Locate the resources tab and Rayse will be listed there.

3. Click on it.

4. Download the Rayse mobile app for iOS or Android.

5. Welcome to Rayse!
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