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Journey — Questions

Where Rae parks the questions it could not confidently answer, so the client-facing story stays accurate.

Written by Yvonne Thomas

Questions help resolve items Rae could not confidently answer from the available context — the gaps Rae spotted but did not interrupt you to ask about.


What it is

A holding area for questions Rae has parked for you. Nothing here expires, and you can dismiss what you do not need.


Where to find it

Open a journey, then select Questions. The tab shows the number of open questions.


What you can do

  • Answer a question inline.

  • Dismiss a question you do not want to address.

  • Filter by Open, Answered, or Dismissed.

What your client sees

Clients do not see the Questions tab.

[SCREENSHOT: p18 - Questions tab, quiet queue]

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