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Utility Connect Referrals

An optional way for your client to get help setting up services connected with a move. What it is, and what it is not.

Written by Yvonne Thomas

Utility Connect offers an optional way for your client to receive assistance setting up services connected with a move.

What it is

A journey-level switch that permits a lead to be sent to Utility Connect.

Where to find it

Go to Journeys, select the journey, scroll down on the Journey Details page, The relevant journey settings, or your account default.

What you can do

  • Turn the option on or off before a referral is sent.

  • After a referral is sent, Rayse displays a locked Sent to Utility Connect card.

What your client sees

A static information card. Rayse does not show a provider marketplace, a service comparison, an activation timeline, or a client rebate.

How to describe it

Describe this as an optional referral connection — not a marketplace, and not a guarantee of savings or service availability.

Accuracy and compliance

Explain any material financial relationship or benefit as required by applicable law, broker policy, and the service agreement. Participation must not be presented as a condition of receiving real estate services, and your client remains free to choose service providers.

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